Welcome to Qondo.ca. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site or services. If you do not agree to these terms, you should not use our services.

1. Definitions

  • "Company", "We", or "Us" refers to Qondo, the provider of home services.
  • "Client" or "You" refers to the person using our services or website.
  • "Services" refer to the home services offered by Qondo, including but not limited to cleaning, maintenance, repairs, and related tasks.

2. Use of Services

  • By booking a service through Qondo, you agree to provide accurate information, including contact details, service address, and service requirements.
  • You must be at least 18 years of age to use our services.

3. Service Availability

  • Qondo provides on-demand and same-day services where available. However, service availability may vary depending on location, demand, and unforeseen circumstances.
  • We reserve the right to refuse or cancel any service request.

4. Payments

  • All service payments must be made via the methods provided on our website. Prices are listed in Canadian Dollars (CAD) and are subject to change without notice.
  • Full payment is required before the service can be scheduled or completed, unless otherwise agreed in writing.

5. Cancellations and Refunds

  • You may cancel or reschedule a service up to 24 hours before the scheduled time without incurring a fee.
  • Cancellations within 24 hours of the scheduled service will incur a cancellation fee.
  • Refunds will only be issued for services canceled within the permitted timeframe or in the event of service failure due to circumstances within Qondo’s control.

6. Liability

  • Qondo will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for any loss or damage to personal property unless it is proven that such loss or damage was caused by negligence on the part of Qondo.

7. Third-Party Providers

  • Some services may be carried out by third-party contractors. Qondo is not liable for any actions or omissions of third-party providers, though we aim to work only with reputable and qualified professionals.

8. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

  • We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our services after the changes will constitute your acceptance of the new terms.

10. Governing Law

  • These terms and conditions are governed by the laws of the province of British Columbia, Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in British Columbia.

11. Contact Us

  • If you have any questions about these terms and conditions, please contact us at support@qondo.ca.